Why can't I see the prices for each item?
We operate as a wholesale business and only those with customer account will have access to the wholesale prices. If you are interested in becoming a stockist, please register an account and we can verify the account for you.
Where are your items shipped from?
All items on our online wholesale store are ready stock and shipped from our Melbourne HQ. Only items under the "Pre-Order" page are items that are arriving soon to our HQ, estimated dispatch date would be stated for those items.
Do you offer Click & Collect?
Yes, Click & Collect is available for all online orders. Please select self collection at checkout page and wait for pickup confimation email after placing your order. Location for Click & Collect is at our Collingwood Showroom - 136-138 Langridge Street, Collingwood, VIC 3066, Australia.
What happens if I don’t receive my account activation email?
Please check the 'junk' folder as the email may have been flagged as spam. If you do not receive your account activation email within 48 hours, please email: email@example.com for further assistance.
What happens if I don’t remember my password?
If you have forgotten your password, go to 'Sign In', and click the “forgot your password” link. Enter your email address and a new password will be prompted.
What happens after I place an order?
A confirmation email will be sent to you once the order has been successfully placed. You will receive email updates throughout the process of fulfilment and shipping of your order.
When will my order be shipped?
We pack and dispatch orders between Monday and Friday. We aim to fulfil same day dispatches for orders placed before 12:00pm, however, there may be slight delays during peak periods.
Do you ship internationally?
At this stage, we only offer international shipping to New Zealand. Please get in contact with us at firstname.lastname@example.org for orders and further enquiries.
What happens if I don’t receive my order confirmation?
Please check the 'junk' folder as the email may have been flagged as spam. If you do not receive your confirmational email within 24 hours, please email: email@example.com for further assistance.
Do you offer other methods of placing orders?
Orders are encouraged to be made via our website. If you experience any issues, please email us at firstname.lastname@example.org for further assistance.
What if I've received an incorrect item?
Please get in touch with our team and we will issue a credit accordingly.
Can I return my online purchase?
We only accept returns of faulty items or incorrect items. Please email us at email@example.com for further assistance.