We operate as a wholesale business and only those with customer account will have access to the wholesale prices. If you are interested in becoming a stockist, please register an account and we can verify the account for you.
What happens if I don’t receive my account activation email?
Please check the 'junk' folder as the email may have been flagged as spam. If you do not receive your account activation email within 48 hours, please email: email@example.com for further assistance.
What happens if I don’t remember my password?
If you have forgotten your password, go to 'Sign In', and click the “forgot your password” link. Enter your email address and a new password will be prompted.
What happens after I place an order?
A confirmation email will be sent to you once the order has been successfully placed. You will receive email updates throughout the process of fulfilment and shipping of your order.
When will my order be shipped?
We pack and dispatch orders between Monday and Friday. We aim to fulfil same day dispatches for orders placed before 12:00pm, however, there may be slight delays during peak periods.
Do you ship internationally?
At this stage, we only offer international shipping to New Zealand. Please get in contact with us at firstname.lastname@example.org for orders and further enquiries.
What happens if I don’t receive my order confirmation?
Please check the 'junk' folder as the email may have been flagged as spam. If you do not receive your confirmational email within 24 hours, please email: email@example.com for further assistance.
Do you offer other methods of placing orders?
Orders are encouraged to be made via our website. If you experience any issues, please send us an email or feel free to give us a call.
What if I've received an incorrect item?
Please get in touch with our team and we will issue a credit accordingly.
Can I return my online purchase?
Yes, you can return items bought online to our Melbourne office. We only accept returns of faulty items or incorrect items. Please email us at firstname.lastname@example.org for further assistance.